Terms & Conditions

Our Commitment to Fair and Transparent Practices

Welcome to Mood Bears! We strive to provide a pleasant shopping experience for our customers, and your use of our website is subject to the following Terms & Conditions. By accessing and using moodbears.com, you agree to comply with these terms. 

Please read them carefully before making any purchases.

Pricing and Payment:


All prices on moodbears.com are displayed in GBP (£) and are inclusive of VAT. We reserve the right to change our prices at any time without prior notice.

Payment Methods

We accept various payment methods, including credit cards, debit cards, and PayPal. By submitting an order, you represent and warrant that you are authorised to use the designated payment method.

Order Confirmation

After placing an order, you will receive an email confirmation with your order details. This email serves as an acknowledgement of your order but does not constitute acceptance. We reserve the right to accept or decline your order at our discretion.

Shipping and Delivery:

Shipping Charges

Shipping charges are calculated based on the weight and size of your order, as well as the destination. These charges will be displayed during the checkout process before you confirm your order.

Delivery Times

We aim to process and dispatch your order within a reasonable time frame. However, delivery times may vary depending on your location, shipping method, and other factors beyond our control. Please refer to the shipping information provided at checkout for estimated delivery times.

International Shipping

We offer international shipping to select destinations. Please note that customers are responsible for any customs fees, taxes, or duties that may be incurred during international shipping.

Returns and Refunds:

Returns Policy

We want you to be completely satisfied with your MoodBear purchase. If you are not, you may return the item(s) within 14 days of receipt, provided that the product is in its original, unused condition with all tags and packaging intact. Please contact our customer service team to initiate a return.


Once we receive and inspect the returned item(s), we will issue a refund to the original payment method. Please allow up to 14 days for the refund to be processed. Shipping charges are non-refundable, and customers are responsible for return shipping costs.

Intellectual Property:

All content on moodbears.com, including text, images, logos, and designs, is the property of MoodBears or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

Disclaimer of Warranties and Limitation of Liability:

moodbears.com is provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, or products included on our site. To the full extent permissible by law, MoodBears disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. MoodBears will not be liable for any damages of any kind arising from the use of our website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Changes to Terms & Conditions:

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your use of moodbears.com following any changes constitutes your agreement to be bound by the modified terms.

Governing Law:

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of the United Kingdom. By using moodbears.com, you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom in the event of any dispute.


Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information when you visit our website or use our services.

User Conduct:

By using moodbears.com, you agree not to engage in any activity that may interfere with the proper functioning of our website or harm other users. This includes, but is not limited to, using our website for unlawful purposes, uploading or transmitting malicious software, or violating the intellectual property rights of MoodBears or others.


We reserve the right to terminate your access to our website and services at any time, without notice, if we believe that you have violated these Terms & Conditions or engaged in any unlawful or harmful activity.

Contact Us:

If you have any questions or concerns regarding these Terms & Conditions, please contact our customer service team at:

MoodBears Customer Service

Westacott Road,Barnstaple, EX32 8AW

We are committed to providing a delightful and secure shopping experience for our customers. By adhering to these Terms & Conditions, you help us maintain a fair and transparent environment for all moodbears.com visitors.